Warranty

1. Warranty Period

12 months from the date on the shipping label / invoice.
“Long-Buy, Long-Protect”: stock purchased this month keeps the full 12-month warranty even if the calendar rolls over.

2. Factory Guarantee

Every screen is powered-on, touch-tested, and visually inspected before shipment.
Test video/photo is stored for 30 days for dispute verification.

3. Coverage & Exclusions

Covered

Functional failures under normal use: no display, dead touch, lines, flicker.

Not Covered

Any physical damage: cracked glass, bent frame, torn FPC, water ingress, burnt connector, tool-induced scratches.
Damage after installation (screens are fragile—test BEFORE mounting).
Tamper-evident label removed or damaged (intact label = “not yet installed”).

4. DOA / Warranty Claim Steps

Step 1 – Immediate Test

Record one continuous video: unboxing → serial-number close-up → power-on test with motherboard or tester.
Upload via WhatsApp bot / web portal within:
- 7 days for individual buyers (DOA window)
- 15 days for repair shops (DOA window)

Step 2 – Submit Ticket

Provide: serial number, problem video/photos, original order number.
Our QC reviews within 24 h on working days.

Step 3 – Return or Replacement

DOA (within window)

We email a prepaid return label.
After receipt, we ship a free replacement within 48 h.

After DOA window (functional failure only)

Repair shops: “advance replacement” option—pay a deposit, we ship the new unit first, you return the defective one within 10 days.
Individual users: you pay one-way shipping to our service center; we repair or replace and cover return shipping.

5. Tamper-Evident Label & Serial Number

Each screen has a laser-etched serial on the FPC and a silver VOID label on the back.
Label intact = uninstalled = keeps DOA rights.
Label broken = installed = only 12-month functional warranty applies (physical damage excluded).

6. Repair-Shop Bulk Return Policy

Monthly functional-defect return rate ≤ 3 %.
If > 3 %, video proof of pre-installation test is required for each claim.
Returns missing serial numbers or with removed labels will be rejected and sent back freight-collect.

7. Shipping & Duties

DOA replacements: factory covers one-way shipping.
Warranty repairs after DOA: buyer ships to us; we pay return shipping.
Import duties on returns (if any) are split 50/50.

Quick Reminder Card (print & enclose)
FRAGILE PART – TEST BEFORE INSTALLATION
Record unboxing & power-on test.
Upload video within 7 days (users) / 15 days (shops).
Broken glass or torn label = warranty void.